that the banking system in Ireland, speaking of customer service is painful is not new but in this short post I'll try to give you a concrete example of my recent experience with two banks in particular: BOI (Bank of Ireland) and AIB (Allied Irish Banks). This post could easily fall within the theme " Services in Dublin."
I was talking about customer service as painful, if you are new in the land of Ireland or you were reading from outside the island green, compared with any other service seen elsewhere (Italy and Spain) I can say that simply makes me laugh ( if not angry). Personally I find the critical point for online banking or what should be one.
A bank such as Bank of Ireland which boasts and boasts having the "Best of the Online Banking Year "and somehow got bought I do not know what agreements clearly presents its online banking page with the following options: * Display of
Everything looks great until you realize that apart from the first point, all the others can not be used without prior visit to the branch or telefondando customer service which will then process the request with the paper form.
online banking a couple of short balls, the lords of BOI using a trivial interface internet that may have built my cousin, for a stupid management of all things that need to be approved first by the individual in the bank, actually a method to avoid ripping the same action after the first time but certainly not a way to speed up procedures at the last moment!
Among other things at the level of courtesy, I noticed quite a degree of professionalism worthy of the third world (and I do not want the third world, please) with people who go berserk as soon as it insists on more than twice on same point and allow themselves to say that if you do not understand the pronunciation mumbles and demolishes the English language like they do. But let
another example: AIB or Allied Irish Banks. This is a bank with which I, in desperation, opened a new account after seeing the type of services it offers. Nothing sensational, it reminds me very much that I had with the Italian Credit (now UniCredit Bank) in Italy at university. I'm talking about 8 years ago. Yet this system did
codes on a sheet of paper (to be replaced years by other European banks with electronic token type) and secret numbers to be recalled is efficient! On the site it is possible to enable payments www.aib.ie at the time (using a code on the popular package), activate a Saving Account (another codicil and street), turn on a mortgage, a loan no matter what (whereas sometimes for certain products require the signature of a document but only in special cases).
The AIB Phone Banking is just amazingly simple, you enter two codes match, you say who you are and answer a few trivial question but personnel and proceed with the changes.
Yesterday I had to change the address associated with my account, I call the AIB Phone Banking and proceed as follows:
* Enter the code when prompted
* ask to speak with opertore
* After a few seconds I wonder
* I personally would like to change the address
* I * I
old address new address
* Made
It took me 8 minutes net!
then calls BOI:
Decisione finale: Chiudo il mio account Bank of Ireland come già avevo in mente di fare così saranno più felici in tempi come questi di perdere un altro cliente!
I was talking about customer service as painful, if you are new in the land of Ireland or you were reading from outside the island green, compared with any other service seen elsewhere (Italy and Spain) I can say that simply makes me laugh ( if not angry). Personally I find the critical point for online banking or what should be one.
A bank such as Bank of Ireland which boasts and boasts having the "Best of the Online Banking Year "and somehow got bought I do not know what agreements clearly presents its online banking page with the following options: * Display of
Statement (movements in and out) *
Payments (transfer funds to another account )
* Standing Orders and Direct Debits (Enabling systematic payments to third parties, such as to pay rent on a monthly basis, etc..)
* Options to activate Mortgage (Mortgage) Loans (loans) or Savings Account (Savings Account)
Payments (transfer funds to another account )
* Standing Orders and Direct Debits (Enabling systematic payments to third parties, such as to pay rent on a monthly basis, etc..)
* Options to activate Mortgage (Mortgage) Loans (loans) or Savings Account (Savings Account)
Everything looks great until you realize that apart from the first point, all the others can not be used without prior visit to the branch or telefondando customer service which will then process the request with the paper form.
online banking a couple of short balls, the lords of BOI using a trivial interface internet that may have built my cousin, for a stupid management of all things that need to be approved first by the individual in the bank, actually a method to avoid ripping the same action after the first time but certainly not a way to speed up procedures at the last moment!
Among other things at the level of courtesy, I noticed quite a degree of professionalism worthy of the third world (and I do not want the third world, please) with people who go berserk as soon as it insists on more than twice on same point and allow themselves to say that if you do not understand the pronunciation mumbles and demolishes the English language like they do. But let
another example: AIB or Allied Irish Banks. This is a bank with which I, in desperation, opened a new account after seeing the type of services it offers. Nothing sensational, it reminds me very much that I had with the Italian Credit (now UniCredit Bank) in Italy at university. I'm talking about 8 years ago. Yet this system did
codes on a sheet of paper (to be replaced years by other European banks with electronic token type) and secret numbers to be recalled is efficient! On the site it is possible to enable payments www.aib.ie at the time (using a code on the popular package), activate a Saving Account (another codicil and street), turn on a mortgage, a loan no matter what (whereas sometimes for certain products require the signature of a document but only in special cases).
The AIB Phone Banking is just amazingly simple, you enter two codes match, you say who you are and answer a few trivial question but personnel and proceed with the changes.
Yesterday I had to change the address associated with my account, I call the AIB Phone Banking and proceed as follows:
* Enter the code when prompted
* ask to speak with opertore
* After a few seconds I wonder
* I personally would like to change the address
* I * I
old address new address
* Made
It took me 8 minutes net!
then calls BOI:
* ask * Operator
After a few seconds talking with operator
* I * I want to change address Solutions
available
2 * Print the online application from the site, fill it and send it in branch (a week schedule ?)
* Or go into my branch and fill them in the form (schedule 1 hour off from work)
* Question: But that phone banking is I'm here? I call it pure and banal information service, hopefully giving him an award also for this!
After a few seconds talking with operator
* I * I want to change address Solutions
available
2 * Print the online application from the site, fill it and send it in branch (a week schedule ?)
* Or go into my branch and fill them in the form (schedule 1 hour off from work)
* Question: But that phone banking is I'm here? I call it pure and banal information service, hopefully giving him an award also for this!
Decisione finale: Chiudo il mio account Bank of Ireland come già avevo in mente di fare così saranno più felici in tempi come questi di perdere un altro cliente!