Un'ottima riflessione che potrebbe entrare a far parte della sezione " Vivere a Dublino ", è quella I am going to describe one of my recent experiences inherent in Dublin.
Those who live in Ireland long enough to have never requested the activation of the digital TV service and / or broadband Internet connection, already know very well what I'm writing this article on NTL. This company is in fact notorious to all premises for the humblest service levels from customer service or customer care (which here reads his "attention customers get, we try to disperse them by any means"), although the average overall customer service in Dublin is approaching a level already desperately low (ask that Freddy has already written rivers of words on his blog).
will tell you some stories first, because I will not bother staying on the same line and then because I would like to understand how the experience is really bad for EVERY person I've ever spoken, every time when I have them called.
Two years ago I tried to contact the first time to install NTL Broadband and TV in my previous apartment. We arrange telephone with the operator to have a technician at home and we are told that there was a willingness for a Saturday, three weeks longer than when the called, between ten and one o'clock in the afternoon.
That Saturday, I and my roommates and then we went to wait in the morning without moving home. At three in the afternoon call NTL to understand why nobody had come for installation. We are told with a straight face that they had a nice house phone but no one was open ... we put the soul in peace and ask for a new appointment to the following Saturday. New weekend, new bin! Nothing, nada, nisba, no. Call is still the same old story. In short, only the third week, the technician finally shows up and I am blessed us install box.
More recently: this week, I feel one of my colleagues in the office and go crazy on the phone and I immediately realize what it is. At the end of a 45-minute phone call tells me that he had recently changed apartment and NTL wanted to transfer the account to the new address, but after talking to all the customer service was not succeeded. Yet he continued to pay the internet without it! Only today have said that NTL does not serve the area in which it now ... funny ah? (Maybe make a refund at the end of this month ... maybe).
my situation? Well I asked for a change of contract in my name and apparently they do not do more, we must close the contract first and then open a new one. Were it not that easy to close a contract must first wait 30 days. Open another depends on when their sales department decides to call you, I wait for 2 days.
Ah all this is in four lines, but I called twice to be told two ste information because the first time I've been waiting 18 minutes to watch while waiting for some kind soul could answer me. After that I had clearly syrup 3 more minutes of telephone information and sub in any way trying to avoid that you can speak with some soul.
and funny (to tell) the state, another colleague who told me that to move house had decided to terminate the contract. Call customer service for NTL and say they do not know how ... then give a and no email to write to, call and explain that finally has to send an email with a specific statement to a certain address because close e. .. nothing! Eventually he stopped the direct debit and left without knowing the fate of the account.
My contact for the agency's current apartment Lansdownsproperties writes to me via email: "Please feel free to use the broadband for Another company if you wish. As I head before, 'NTL will not fail to let you down! '
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